Documentation topics
General FAQ
Common questions about product requirements, trials, licensing, updates, and support.
Where can I check product compatibility?
Check the current system and host requirements before downloading or purchasing: LookDev for Maya or Timeline Memory. Each product page covers its own supported workflow.
Where can I find a trial and installation instructions?
Trial availability and the current installer are listed on each product page. Follow the relevant setup guide for LookDev or Timeline Memory.
How do I activate or transfer a license?
Follow the LookDev licensing guide or Timeline Memory licensing guide for activation. If you need to move a license or use it on more than one computer, contact support before purchasing or changing your setup.
Are updates included?
For LookDev, bug fixes and maintenance updates for the current version are included at no additional cost; major new versions or additional features may require a separate purchase or paid upgrade. For Timeline Memory update eligibility, check the applicable purchase terms or contact support.
What is the refund policy?
The applicable policy will be displayed by the active checkout before payment. Contact support first if a technical or compatibility issue occurs.
How do I get product support?
Use the contact page for installation, activation, compatibility, or workflow questions. Include the product and installer build, Windows and host application versions, the action that failed, and the exact error. Do not include a license key.