Troubleshooting

LookDev for Maya

LookDev does not appear after installation

Confirm that the package matches your Maya version, close Maya and rerun the LookDev installer for that version, then restart Maya and check for the LookDev shelf.

V-Ray lights or HDRI application fail

Open Maya Render Settings and confirm that V-Ray for Maya is installed and loaded. LookDev cannot create the expected V-Ray nodes when the renderer plug-in is unavailable.

HDRI thumbnails are missing or slow

Allow the first scan to complete, then use Settings to inspect or clear the thumbnail cache if files remain stale. Avoid scanning an entire drive when a smaller HDRI root folder is available.

Poly Haven does not load or download

Check the network connection and the configured Poly Haven download folder. Make sure the destination exists and is writable.

Timeline Memory

Timeline Memory does not appear in Premiere Pro

Close Premiere Pro and After Effects, run the Timeline Memory Windows installer, then reopen Premiere Pro and check Window > Extensions (Legacy) > Timeline Memory. Confirm your Premiere Pro version meets the installation requirements.

Trial or Full activation fails

Check your internet connection and the exact error shown on the activation screen. Installing the panel does not start the trial. For purchased licenses, check the key against your purchase email and follow the licensing guide. Do not post your key publicly.

No AE Link appears in Restore

Open the Premiere Pro sequence containing the Dynamic Link clip and select that clip. With no selection, Restore can scan the active sequence. If the panel reports a setup issue, follow the installer instructions for the After Effects bridge.

Recovery is incomplete or unavailable

Work from a separate project copy and confirm the original media is accessible. Check earlier project or Auto-Save versions and any saved Snapshot. Recovery is not guaranteed when the original edit or media is unavailable; see the recovery guide for safe next steps.

Preparing a support report

Include the product and installer build, Windows and host application versions, the action that failed, and the exact error. For LookDev, include the Maya and V-Ray versions and relevant Script Editor output. For Timeline Memory, include the Premiere Pro and After Effects versions and whether a Snapshot exists. Do not include a license key.